Complaints Form | Eswatini Communications Commission (ESCCOM)

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Consumer Complaints Form

Consumer Complaints must be submitted to The Commission after the concerned service provider has been given an opportunity to resolve the matter.

To complain to ESCCOM, please fill the online form below or download the "Consumer Complaints Form" in PDF and submit it to ESCCOM.

Please fill in all the sections marked with *.

SECTION A

* indicate required fields.

Was this complaint first submitted to the service provider? * If YES, what date was it submitted to the service provider? If NO, first submit the complaint to the service provider and allow them to resolve the matter, alternatively provide a clear and concise statement of the reason why the complaint was not first submitted to them;

SECTION B; particulars of complainant

Full Name * Postal Address * Physical Address * Cell Number * Telephone Number Fax Number Email Address *

SECTION C; particulars of service provider

Name of Service Provider * Physical Address/Branch * Telephone Number * Fax Number * Email Address *

SECTION D

PART 1: DETAILS OF COMPLAINT *
Provide a brief and accurate statement of the facts illustrating the complaint and demonstrating that the service provider acted wrongly; PART 2: STEPS TAKEN TO RESOLVE THE COMPLAINT *
Detail what has been done to resolve the complaint with the relevant service provider; PART 3: RELIEF SOUGHT *
Provide a clear statement of the specific relief or remedy sought; PART 4: LIST OF DOCUMENTS ATTACHED TO THIS FORM ATTACHMENTS

Call +268 2406 7000

Consumer Complaints Form

SECTION A

SECTION B; particulars of complainant

SECTION C; particulars of service provider

SECTION D

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