Call +268 2406 7000

Home / Media / News



Published on : 13 Jun, 2022

story image

The Eswatini Information Communication and Technology Access and Use Survey (ICTAUS) data collection phase has been successfully completed with a 95% response rate. This phase was scheduled to take a total of 62 days from 07 March to 07 May 2022.

The ICTAUS is the first-of-its-kind national survey on access and use of ICT by households and individuals in the Kingdom of Eswatini. The survey aims to gather comprehensive demand side ICT data which will provide key statistical data on the ICT market in Eswatini, namely, the level of access and usage of ICT by households and Individuals (including people living with disabilities), affordability, ICT skills, user satisfaction and perception of quality of service of ICT services in Eswatini. Furthermore, the survey will provide statistical information on emerging developments and issues in the ICT market, namely, the level of participation in e-commerce, online broadcasting services, awareness on cybersecurity and privacy rights and responsibilities.

A total of 2 389 households across the country were interviewed out of 2 520 households sampled in the 168 clusters, achieving a response rate of 95 %. The high response rate is attributed to field staff training, coordination activities, and extensive publicity and advocacy activities across all media platforms. The publicity and advocacy activities were effective in creating awareness and sensitisation of households on the objectives of the survey, which encouraged participation and cooperation by households. On the other hand, field staff training and coordination activities ensured that interviews are conducted more efficiently and household visits were completed within the schedule. The high response rate of 95 % gives assurance that the results obtained from the Survey will be representative of Households and Individuals in all four (4) regions and rural/urban settlements in Eswatini.